Napcurve is sold exclusively at www.napcurve.com. Be the first to know about new collections, restocks, and more by signing up for emails.
Q:“How do I change or cancel an order?”
You are suggested to change or cancel your order by our customer support team before the order is processed. If you miss this grace period, no worries! We are committed to providing satisfying after-sales service. Please contact us, and we guarantee to offer the best scheme to you with the most efficiency. If you want to change your order, you can place a new order to ensure that you receive it as soon as possible.
Q;“What can Ido if haven’t received the delivered package as expected?”
First, double-check your shipping address on your ordering information. Second, check the area where the carrier would have left it. Third, check for a notice of attempted delivery on your tracking link. Or you can call the carrier with your tracking information. Give it a little more time. Some shipping carriers may scan items as delivered prior to arrival. Thanks for your patience.
Q:“How do I apply my discount code?”
At the end of the payment page, you will find a box to enter your discount code. After filling in the promotion code, you can click “Apply”, then your total amount will be updated. Only one promo code per order is allowed.
Q:“How can I find the products I need?”
You are able to search for garments using the "search" button located in the upper right corner, entering keywords (bra, panty, girdle, enhancement, lace, etc.) or the product reference number. You can also search in the top menu, selecting the category you need or using the filter on each category page.
Q:“What materials and fabrics do you use?”
It’s possible for you to find the answer in product pages. Our bra is made of skin-friendly and environment-friendly materials, that conform to international production standard.
Q:“What is the return policy for Napcurve?”
Napcurve will accept returns up to 30 days after the delivery date. There is no service charge. Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems. The product must be brand-new or undamaged condition without stain, perfume smell or deforming and in their original packaging. Returned products will be inspected and any returns that do not meet our policy will not be accepted. Still have questions? Find the full return policy or email support@napcurve.com for more assistance.
Q:“How long does my order take to arrive?”
Standard Delivery 7-20 business days. Please note: Shipping times do not include the standard 2 business days processing time it takes for the order to ship out. Due to the large order volume and slow logistics during the shopping spree, some shipments may be delayed. We're working diligently to get your order on time.
Q:“What is the shipping fee and how do I qualify for free shipping?”
The shipping fee varies according to the actual condition. Generally speaking, it is about $5.99-$9.99 We offer free shipping on all orders over $59.
